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Optimasi Ruang Stesen Secara Kreatif

Pada zaman ini, stesen minyak bukan sahaja berfungsi sebagai tempat pam minyak, tetapi juga telah menjadi suatu destinasi integrasi yang menyediakan pelbagai kemudahan kepada pengguna jalan raya. Kami sentiasa mendorong para Rakan Niaga untuk mengoptimasikan ruang perniagaan di stesen minyak untuk menambah nilai kepada setiap inci ruang tersebut.

Sebagai contoh, ruang-ruang kecil di dalam kedai serbaneka boleh digunakan untuk meletak mesin penghangat untuk menjual bahan makanan panas segar seperti karipap dan kuih-muih. Ruang-ruang yang lebih luas di kawasan ‘forecourt‘ pula boleh disewa kepada ‘co-brand‘ seperti syarikat kad kredit atau aksesori kereta untuk membuat promosi yang berkenaan (tertakluk kepada kebenaran bertulis daripada pihak Chevron). Penggunaan ruang yang secara optima bukan sahaja bermanfaat kepada jualan Rakan Niaga sendiri, tetapi juga memberi kebaikan kepada para pelanggan dan vendor.

Dalam buletin ini, ingin kami memperkenalkan Sungai Salleh Gasoline di Serdang, Kedah yang telah menunjukkan teladan baik dalam mengoptimasikan ruang stesen minyak. Rakan Niaga, Encik Rikidi Bin Musa dan isterinya Puan Farah Simaa binti Sharip, telah mengubahsuaikan kawasan di tepi bangunan jualan daripada ruang terbiar kepada satu kebun bunga indah yang berjaya menarik perhatian orang ramai.

“Pada mulanya, isteri saya menanam pokok bunga hanyalah sebagai hobi. Namun dari hari ke hari, semakin banyak pelanggan stesen ingin membeli bunga-bunga dari kami kerana kata mereka terlihat indah dan cantik. Usaha penanaman bunga ini menarik pelanggan terutamanya pelanggan wanita kerana mereka tertarik dengan keindahan pokok bunga yang berwarna-warni. Dengan adanya pokok bunga yang berwarna-warni, stesen  pun nampak indah dah ceria, dan menyenangkan hati,” kata Encik Rikidi apabila ditemubual.

“Sejak PKP1.0, kami mula membangunkan perniagaan bunga ini. Jualan bunga ini semakin laris dan mendapat keuntungan yang memberangsangkan. Ia secara tidak langsung membantu jualan minyak dan melariskan jualan minyak di stesen. Ini kerana ada juga yang datang untuk melihat bunga dan terus mengisi minyak di stesen. Ramai pelanggan memuji stesen kerana kelihatan ceria dipenuhi bunga yang mekar dan segar.”

Terima kasih kami ucapkan kepada Sungai Salleh Gasoline kerana sudi berkongsi pengalaman. Stesen ini telah menunjukkan semangat keusahawanan dan kreativiti yang perlu kita belajar bersama-sama.

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The Cashback Mania

Cashback saga is no longer stranger to retailing industry. We certainly agree that ewallet cash back is the market trend. It is an essential marketing strategy for petrol station business to stay competitive.

We are proud to see that Caltex followed the market trend and stood out astonishingly well among the competitors by launching the ShopeePay Cashback national promotion in November 2020.

It started with getting RM4 rebate with a minimum RM40 pump. In March 2021, the mechanism has been elevated to RM8 cashback for every RM30 pump, which is close to a huge 27% instant rebate.

We received so many happy feedback from our retailers and customers. Some have been asking will there be a 2.0 Caltex ShopeePay.

Caltex Greenlane (Pen Harmoni Sdn Bhd) has recorded one of the highest ShopeePay transactions throughout the program. “The cashback return is shockingly attractive. I noticed it has successfully converted competitor’s customers to Caltex, as I saw many new faces customers come pumping at our station. We took the opportunity to retain these customers via signing up Journey™ Card. We also upsell how Caltex Techron fuels are of better quality than other brands,” said Miss Jo, the station supervisor.Some existing customers of senior age also tried to explore using ShopeePay. Our staff will be there to guide them step by step, including how to download, reload and perform transaction. And of course, they were very happy with such customer service on top of the cashback received. The perk is, once they are familiarized with using cashless payment, they will also enjoy using all other ewallet channels available at our station.

 

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Complementing Fuel Business With Mart Revenues

[vc_row][vc_column][vc_column_text]Let’s imagine an extreme worst case scenario – Your trading area is undergoing a rapid town development, a sophisticated flyover will be built nearby your station, hence blocking the existing two-ways traffic driving into your station. That’s not the end yet, just 500 meters away, your competitor new site is going to open soon. Then yes, COVID-19 hits your trading area! Etc., etc., etc. … Your fuel volume continues to decline.

Now, is there anything we could do as a petrol station retailer when facing locality limitation beyond our control? The answer is yes – by generating non-fuel revenue that would help complementing station’s income!

From March to July 2020, we noticed that CF Service Station’s mart sales increased by closed to 120%, In particular, the ePay sales grew 3 times higher. We interviewed the retailer, Tan Khim Leng (Khim) and learned a few tips.

During the MCO, our fuel sales declined drastically. We knew we have to boost our mart sales to cover the losses. Entering CMCO, our team observed that customers changed in their buying behavior. They preferred essential and healthy choices. Under the guidance of Xpress Point team, we started to sell daily essentials such as rice and bread. We re-stocked close to 20 bags of rice in a week. We installed additional rack to cater for more bread selections for customers to choose. Since then, I saw traffic re-flocking in.

 

As to the ePay service, Khim shared that waiving the 50 cents reload service charge is an effective way to retain customers. During the lockdown period, Khim and his staff went extra mile to provide ‘offsite reload service’ to their regular ePay customers. “Customers just need to send us a WhatsApp with their payment details, then we will do the top up for them. They liked the convenience and we earned the sales effortlessly.”

Every weekend, the station will set up a booth in front of the mart building to upsell their mart products. They leverage on this corner to promote Xpress Point discounted items, giveaway freebies, or upsell the slow moving products. This is another convenience that the station provides for its fuel customers.

Khim trusts that customers are his best ambassadors. “When our mart is able to fulfill customers’ needs, the customer will share their pleasant shopping experience around. Words of mouth helped to pull in new fuel customers to our station.”

Thank you CF Service Station for the insightful sharing. Well done & keep up the good work![/vc_column_text][/vc_column][/vc_row]